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Hyundai Motor Group Tops J.D. Power 2024 Initial Quality Study

Ranks first among global automotive groups for lowest customer complaints
South Korea
h 005380.KO Blue Chip 150 OM 60
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Hyundai Motor Group has solidified its position as a leader in automotive quality, ranking first among global automotive groups in the 2024 Initial Quality Study (IQS) by J.D. Power, a renowned US market research firm. The announcement, made on June 28, highlights Hyundai’s exceptional performance in customer satisfaction during the first three months of vehicle ownership.

The J.D. Power IQS, now in its 38th year, is the world’s most authoritative automotive quality survey. It evaluates the number of complaints per 100 vehicles, with lower scores indicating higher quality. This year, nearly 100,000 customers assessed 31 brands through a comprehensive 227-item questionnaire. Hyundai Motor Group achieved an impressive score of 164 points, outperforming competitors Nissan (168 points) and General Motors (172 points).

Hyundai’s success is attributed to its proactive implementation of innovative features and designs in new models, coupled with continuous quality improvement efforts. Customers particularly praised the brand for its advanced infotainment systems and driving assistance features. Hyundai Motor Company scored 162 points, securing third place among general and all brands, just behind Ram (149 points) and Chevrolet (160 points). Kia followed closely with 163 points, ranking fourth. Genesis, Hyundai’s luxury brand, also excelled, ranking third among luxury brands with a score of 184, significantly outperforming the luxury brand average of 232 points.

J.D. Power’s IQS results are a vital tool for American consumers in making informed car purchases and serve as a benchmark for automakers’ quality and competitiveness.




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